Terms And Conditions

Terms & Conditions of Purchase

“Client” means any person who is purchasing items from the Supplier.

“Supplier” means Shane Ave

Shane Ave is the Trading name of the ‘Supplier’.

General Disclaimer

The Supplier obtains the measurements of each Client to produce a fitted suit. The
Supplier will deliver the Clients order in accordance with our obligations
under the Australian Consumer Law. https://consumer.gov.au/.

A $120 consultation fee is paid for the personal consultation appointment (paid at time of booking). If the consultation is then cancelled by the Client or the Client chooses to
not proceed with an order, the fee is non-refundable. If the Client proceeds
with an order the fee will be deducted from the final costs.

Photography

Clients agree that the Supplier may use any photograph in any media for publicity, promotion,
and marketing purposes. Such publicity and advertising may include publication
on the Supplier’s website and social media accounts, including Facebook and Instagram.
The Client can sign a disclosure document to ask for no photos to be used.

Use of Products

The Supplier’s products have been selected on the basis that they will be used for
the personal use and we will not be liable for any loss resulting from
commercial use of our products.

Quality

If the Client is not satisfied with the quality of the ordered items(s) The Supplier will,
after inspection of the goods, follow a strict policy of Alterations, Replace,
and finally Refund.

Receipt of Order

Final Receipt of the ordered goods shall not be given to the Client until the price
of the goods has been paid in full.

Supplier’s Obligations

The Supplier warrants that the garments description will correspond with the description
agreed with the Client at the time of purchase. Final designs, styles and
fabrics will be approved by the Client at the time of consultation and signed
off accordingly.

The Supplier shall ensure that all goods supplied to the Client are capable of
being altered. Initial alterations are paid for by the Supplier to ensure a
guaranteed fit. There will be additional costs paid for by the Client if any
design or changes are made to the original design and style. [Please
see the Clients Obligations and Alteration policies below].

The Supplier shall not be liable for the any loss or cancellation of order relating
to a change in the measurements of the Client after the order was placed.

Clients Obligations

To enable the Supplier to perform the contractual terms and produce a premium suit and or
garment, the Client must co-operate with the Supplier by attending a
consultation either face to face or via Virtual video consultation, with a
member of The Supplier’s team so that all measurements, designs, styles and
fabrics can be chosen and recorded.

If the Client changes or wants to cancel or alter the size of the garment after placing the
order, the following shall occur:
The Client shall pay for any additional expenses incurred in altering or
cancelling the production process of the garment.

The Client must arrange for receipt or pickup and or fitting of the garment within 21 days
of notification or receipt of the order. Any alterations deemed necessary will
need to be performed by a The Supplier approved tailor within 14 days of pick
up or receipt of the order.

After such time, The Supplier reserves the right to deny any alterations be paid for
by The Supplier. If the Client agrees with the Supplier to collect the garment
outside the reasonable time mentioned, the Supplier shall not be liable for any
alterations or remake of the garments.

Should the Client have any concerns with the fit of their garment/s after necessary
alterations are complete and have been carried out within the warrantied 14-day
period, the Client must raise their concerns with The Supplier within 7 days of
collecting their garment/s from an approved tailor. After this period the fit
guarantee shall be voided.

Note: The Supplier does not personally measure virtual consult Clients, therefore the responsibility
for taking accurate and correct measurements falls with the Client.

All alterations required for virtual orders should be undertaken by an alteration
tailor locally to you (the Client). Client will need to advise The Supplier the
name of the Tailor you will be using Please note delivery charges apply to all
Clients if postage is required. Customs charges may apply upon receipt of the
goods. It is the Client’s responsibility to meet these charges accordingly.

If a remake is deemed required by The Supplier, Clients are required to return
the suit, at their own cost, to The Supplier. ‘Return Goods’ must be clearly
marked on the package.

Alterations

Alterations that are deemed necessary for the
guaranteed fit are inclusive in the initial costs providing a booking has been
made with our recommended tailors within 14 days of receipt of the order. Failure
to have the alterations booked in the required time of 14 days will void this
warranty. Alterations that require a change in design or style will not be
covered by this warranty. Costs for changes to the design or style ie: cuffs
added, buttons changed, pleats added, jacket length etc will be charged to the
client.

When collecting their garment/s from the approved tailor, the Client is required to try on their garment/s on site to ensure the perfect fit guarantee has been met. Failure to
do so will void the perfect fit guarantee.

Risk Of Loss

All purchases made with The Supplier, are made pursuant to a shipping contract. By
purchasing from the Supplier, the Client agrees that the title to and risk of
loss for such items passes to themselves upon delivery of the items to the
Client or to the person operating the shipping contract. Ie: Courier or
Australia Post

Terms And Conditions of Order Placement, Conditions, Refunds and Other Issues

Use of this website implies that all the terms and conditions regarding orders placed,
order placement and other issues concerning orders, as outlined here have been
accepted and agreed to.

It is understood that an order, once it has been submitted and subsequently
processed, cannot be cancelled upon commencement of the manufacturing process.
Should it, at the entire discretion of the Supplier, be agreed by the Supplier
to cancel an order, cancellation charges and fees as there might be, would be
deducted from the submitted payment before a refund is issued.

All changes to an order, once the order has been processed and where a change
remains possible according to the manufacturing process, will carry a $25
change fee per change, this is in addition to the difference in any charges
associated with that change, be it changes to colours, fabrics, styles, sizes
or any other aspect.

The fit guarantee entitles 1 alteration per order up to 14 days after receipt of the
order by the Client or authorised person. Any alterations desired after 14 days
 from time of receipt will carry
alterations fees.

Should the Client have any concerns with the fit of their garment/s after necessary
alterations are complete and have been carried out within the warrantied 14-day
period, the Client must raise their concerns with The Supplier within 7 days of
collecting their garment/s from an approved tailor. After this period the fit
guarantee shall be voided.

Terms and Conditions of Deadlines and Deliveries

It is understood that turnaround and dispatch of the orders placed at the Suppliers
may vary from time to time depending on current order volumes, work schedules,
fabric availability or a particular characteristic of the order placed. The
Supplier will use reasonable endeavors to comply with the average turnaround
of between 8 and 12 weeks.

While turnaround of an order is indicated as an estimated dispatch date, it is
understood that the Supplier will try to keep as close to the scheduled
estimated dispatch date as possible. Dispatch times may vary according to
availability, any guarantees or representations made as to delivery times are
limited to mainland Australia and subject to any delays resulting from postal
delays or force majeure (including Acts of God, Acts of War or Acts of
Terrorism) for which we will not be responsible. The Supplier will not be
responsible for such delays resulting from situations within the recipient’s
control, such as recipient not being available to accept delivery, or incorrect
delivery details supplied or failure to attend fitting.